Experiencing an issue with Kitchero? This section is designed to help you diagnose and resolve the most common problems quickly.
Topics covered in this section:
- Theme not displaying correctly after installation
- CSS or layout conflicts with third-party apps
- Broken sections after a Shopify update
- Metafields not showing on the storefront
- Issues after updating the theme to a new version
Before submitting a ticket, please check:
- Whether the issue appears in a duplicate theme (rules out customization conflicts)
- Whether disabling third-party apps resolves the issue
- Your Shopify plan — some features require Shopify or Advanced
If you can't find a solution here, submit a support ticket with your store URL and a description of the issue. Screenshots are always helpful.